Once all other avenues provided by the College have been exhausted, unresolved complaints may be filed directly with the appropriate agency.
If you believe your rights have been violated under the Family Educational Rights and Privacy Act (FERPA) please visit the United States Department of Education Protecting Student Privacy webpage to learn more. The link to the online FERPA complaint form is available at that website or by accessing the complaint form here (pdf).
OR by contacting them by at the below address:
U.S. Department of Education
400 Maryland Ave, SW
Washington, DC 20202-8520
Once all other avenues provided by the College and the State agency or SARA have been exhausted, unresolved complaints may be filed with the Middle States Commission on Higher Education, the College’s regional accrediting agency.
Middle States General Contact Information:
Middle States Commission on Higher Education
3624 Market Street, Suite 2 West, Philadelphia, PA 19104
Telephone: +1 (267) 284-5000
General Link: www.msche.org
NC-SARA Student Complaint Process
Under NC-SARA (National Council for State Authorization Reciprocity Agreements) rules, students have the right to file a complaint or grievance if that student’s experience in an online program is not what they anticipate. SUNY Broome wants to ensure that all student complaints are addressed fairly and resolved promptly. If a resolution to that complaint is not found, then a further appeal can be addressed to:
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
+1 (518) 474-1551
For more information, please visit the NC-SARA Website for Student Complaints